Come along for a view of our expert care team in action. Service Experts - we deliver expert HVAC services nationwide. This video showcases the dedication of our team to provide professional service and local care for your home system needs.
BW/Cook Service Experts
Proudly serving Michiana since 1911
Expert plumbing and HVAC services, delivered by certified technicians. From excavations and backflow services to quick repairs, full-system upgrades, and everything in between, our team is here to help.
The $0 fee applies only when recommended repair is completed and paid at time of service.
Promotion valid for service visits occurring 10/1/26 - 10/31/26. Cannot be combined with other offers outside of membership discounts. No cash value. Offer may be modified, suspended, or withdrawn at any time as permitted by law.
Oct 1, 2026
- Oct 31, 2026
Offer not valid on prior purchases and may not be combined with other offers except member discounts. Excludes oil furnaces or boiler tune-up; call for pricing. $140 off our standard $189 rate. Valid from 9/19/26 through 10/31/26.
Sep 19, 2026
- Oct 31, 2026
Caring for your home’s vital systems doesn’t have to be stressful or leave a huge dent in your finances. BW/Cook Service Experts is here to make things easier for you. Serving Michiana since 1911, we’ve spent over 100 years supporting Elkhart, IN, and nearby towns with dependable HVAC and plumbing services. Our team is committed to keeping your home’s systems operating safely and efficiently, whether you need routine maintenance, a system upgrade, or a fast repair.
We handle everything from heating and cooling to plumbing fixes. Our experienced professionals are ready to tackle any job, large or small, so you can enjoy peace of mind, energy efficiency, and cost savings.
We believe quality service starts with skilled professionals and the right tools. All of our technicians are fully licensed, bonded, and insured, and hold ACE certification, ensuring every project meets the highest industry standards for safety and performance.
You'll always get local Mishawaka experts who understand the needs of Elkhart and the Michiana region. Our work is backed by the Service Experts Guarantee, including quality installation, so you can be confident every service is completed to manufacturer specifications.
Membership Plans to Protect Your Home and Budget
Surprise repair bills can be stressful, leaving you wondering how they’ll get paid. Fortunately, our flexible membership plans are designed to help you manage costs and protect your home’s essential systems.
Service Experts Advantage Program™: Upgrade to the latest equipment with no upfront investment, plus enjoy full coverage for parts and labor, annual maintenance, and priority service whenever you need it.
Maintenance+: A smoothly running system is a must. And we offer regular tune-ups, exclusive repair discounts, priority scheduling, and extended equipment life that does just that.
These membership options offer year-round protection and help you avoid unexpected expenses. Choose the plan that fits your needs and rest easy knowing your home is well cared for.
Over a Century of Serving Mishawaka and Michiana Communities
Since 1911, BW/Cook Service Experts has been dedicated to serving the Michiana community with reliable home solutions. From Goshen and Mishawaka to Granger and beyond, we’re committed to providing safe, effective service tailored to our local climate and community needs.
Homeowners across the region rely on us for expert HVAC and plumbing solutions. Whether you need a quick emergency repair, ongoing maintenance, or a custom system upgrade, our team delivers prompt, professional service you can count on. After all, we’ve been doing this for over 100 years!
Call us to schedule your service and experience the difference of a team that truly cares about your home and community.
Our Experts Make You Feel Right at Home
Creating comfortable, efficient homes with expert service and innovative solutions.
The Service Experts Guarantee
We promise that every piece of equipment we work on and install will be set up with care and precision—exactly as the manufacturer intended.
Fast Response, Anytime You Need Us
From emergency repairs to routine maintenance, we respond quickly to keep small HVAC issues from becoming major disruptions.
Licensed, Bonded & ACE-Certified Experts
Our nationally certified, ACE-certified professionals are licensed, bonded, and insured, delivering top-tier expert service with complete peace of mind.
Schedule Anytime, Day or Night
Book your appointment whenever it's convenient for you. Our scheduling and customer support are available 24 hours a day, 7 days a week.
BW/Cook Service Experts offers a unique blend of local dedication and national strength. As part of the Service Experts family—a trusted national brand serving communities nationally since 1996—we combine the personal attention of a local business with the advanced resources of a nationwide network.
Our deep roots in Elkhart and Michiana mean we understand the unique challenges of our area and can tailor solutions to fit your needs. Backed by the support and innovation of a national organization, we’re able to offer the latest in comfort technology and customer care. From Bristol and Middlebury to Nappanee and beyond, our team is committed to delivering reliable service with a personal touch. When you choose us, you get the best of both worlds: local expertise and national reliability.
"Very knowledgeable and considerate. Good customer service!!"
F
"That saved us a bit over $1,000. Very professional and knowledgeable as well as friendly — installer Jacob Malloy did a great job!"
W
"He was thorough and professional. Thank you, Nick."
K
"From the quote to the installation, everything was top notch — professional."
C
"Came quickly and solved our issue before a half day passed."
C
"Replaced the underbody of our toilet, made sure the floor and bracing were secure, he also fixed our old leaking copper plumbing. Plus he cleaned up after himself!"
A
"I am so thankful for them helping us with the plumbing issues we have had. I am so impressed with this company!"
t
"These people are friendly, professional, efficient, and thorough!"
R
"Mike arrived on time (slightly early) and went directly to the problem. They are prompt, reliable, and fair."
M
"Taso was great and answered all my questions."
R
"They were very efficient and checked all areas of concern plus a couple I forgot about."
L
"Didn't try to upsell parts. Let you know what they found with the system."
C
"I appreciate how responsive and knowledgeable they were to resolve the situation."
P
"He is very capable and professional."
B
"He was very friendly, knowledgeable, and considerate of our needs. He did a great job."
J
"Very accommodating to my needs as far as time goes!"
r
"Great service, friendly, and installed water heater in a timely manner."
L
"The technician was skilled and friendly; work was completed in a timely manner."
A
"Zach was very professional and knowledgeable about the problem I had."
J
"No worries with BW! They keep everything in perfect shape."
A
"They set an appointment for the same day and had a technician at my home. He found the capacitor had failed and replaced it onsite — all within 6 hours!"
B
"Isaac & Brad were very professional, answered all of my questions, and worked efficiently."
b
"He left me feeling very comfortable knowing that everything was in good working order. BW Cook is fortunate to have him as an employee."
R
"Plumber Zach took care of our problem and took the time to inspect our plumbing. We received a professional report."
K
"Very professional, friendly — very happy with his maintenance of my air-conditioning system."
M
"Got us sorted out with a sink that was getting out of control and would definitely use BW/Cook again."
S
"He was respectful, honest, and very knowledgeable in his line of work. I give him 5 stars."
N
"He was polite, answered my questions, and did wonderful work."
K
"Nick was very friendly and answered my questions."
Always fast and reliable
We've used BW/Cook a few times for plumbing issues and they are always fast and reliable.
Very knowledgeable and considerate
Very knowledgeable and considerate. Good customer service!! Just had them for estimates.
Jacob Malloy did a great job!
Water heater was leaking. Came out the next day and replaced it and got the warranty replacement even though it was very close to being expired. That saved us a bit over $1,000. Very professional and knowledgeable as well as friendly — installer Jacob Malloy did a great job! I definitely recommend him and BW Cook!
Thorough and Professional
I have a new furnace, so the job for Nick was fairly simple. He was thorough and professional. Thank you, Nick.
Top-notch furnace installation
New Lennox furnace installed. From the quote to the installation, everything was top notch — professional. Would definitely recommend them.
Great service, solved our issue fast
Came quickly and solved our issue before a half day passed. Great service.
Great service by Derick DeMoss — 10 out of 10!
Replaced the underbody of our toilet, made sure the floor and bracing were secure; he also fixed our old leaking copper plumbing. Plus he cleaned up after himself! Great service by Derick DeMoss — 10 out of 10!!
Aaron and Logan have been wonderful!
Aaron and Logan have been wonderful! I am so thankful for them helping us with the plumbing issues we have had. I am so impressed with this company!
Friendly, professional, efficient, and thorough!
These people are friendly, professional, efficient, and thorough! We would not do business with any other company!
Prompt, reliable, and fair
Furnace kept shutting down. Mike arrived on time (slightly early) and went directly to the problem. He tested the pressure switch and hose and found a blocked port on the inducer fan. Once he cleared it, the furnace ran fine.
I use BW Cook to service the heating and cooling systems at two properties. They are prompt, reliable, and fair.
Taso was great and on time
Taso was great and answered all my questions. And was on time.
Efficient, Knowledgeable, and On Time
Service techs called ahead as promised and arrived when expected. They were very efficient and checked all areas of concern plus a couple I forgot about. They took their time to discuss future options and choices and explained the associated costs we could expect. I appreciated their time and expertise.
No upselling — just honest, clear service
Called ahead to let you know that they were on their way. Didn't try to upsell parts. Let you know what they found with the system.
Responsive and knowledgeable plumbing service!
Called about a plumbing leak and they came the next day. I appreciate how responsive and knowledgeable they were to resolve the situation. Will definitely call again for my plumbing and HVAC needs!
Very Capable and Professional
Denzel was my technician today and I was very impressed. He is very capable and professional.
He Did a Great Job!
Jacob was our plumber who came out and replaced our toilet, which we purchased. He was very friendly, knowledgeable, and considerate of our needs. He did a great job and we will use their services again in the future.
Very accommodating and pleasant!
Very accommodating to my needs as far as time goes! Had a very pleasant personality!
Great service, friendly, and timely installation
Great service, friendly, and installed water heater in a timely manner.
Skilled, friendly, and timely work
The technician was skilled and friendly; work was completed in a timely manner.
Professional and knowledgeable
Zach was very professional and knowledgeable about the problem I had.
I can always trust them!
No worries with BW! They keep everything in perfect shape. The few emergencies are taken care of quickly. I can always trust them.
Cold air restored within 6 hours!
My AC stopped blowing cold air. I called BW/Cook and they set an appointment for the same day and had a technician at my home. He found out the capacitor had failed and replaced it onsite! This was all within 6 hours. I'm very satisfied. Cold air is now blowing and it wasn't as expensive as Google said it would be, which was another plus.
Professional, efficient, and caught issues early!
Isaac & Brad were very professional, answered all of my questions, and worked efficiently. They identified one issue which was covered by warranty and will be replaced soon. Always important to catch issues before they become larger problems. Thanks!
BW Cook Is Fortunate to Have Him
Erik came to the house the same day I called for service. He was very knowledgeable and informed me of what he was checking every step of the way. I was happy to have a better understanding of what was included in the maintenance check. He left me feeling very comfortable knowing that everything was in good working order. BW Cook is fortunate to have him as an employee.
BW/Cook is the best!
BW/Cook is the best! Plumber Zach took care of our problem and took the time to inspect our plumbing. We received a professional report which allows us to make intelligent decisions regarding plumbing issues/repairs in the future.
Great service from John "Yogi"!
Great service! Had John "Yogi" as my tech today. Very professional, friendly — very happy with his maintenance of my air-conditioning system.
Great experience with BW/Cook
Great experience — got us sorted out with a sink that was getting out of control and would definitely use BW/Cook again.
Excellent job — respectful, honest, and knowledgeable
Austin Weaver did an excellent job with us today. He was respectful, honest, and very knowledgeable in his line of work. I give him 5 stars.
Impressed with Jacob's professionalism
I was impressed with Jacob's professionalism; he was polite, answered my questions, and did wonderful work.
Very friendly and thorough
Nick was very friendly and answered my questions. He was very thorough providing maintenance to our furnace and A/C.
