Come along for a view of our expert care team in action. Service Experts - we deliver expert HVAC, and plumbing services nationwide. This video showcases the dedication of our team to provide professional service and local care for your home system needs.
BW/Cook Service Experts
Serving Michiana since 1911
Expert home services—locally managed with national brand support. Quick repairs, full upgrades, or anything in between.
Earn up to $1,250 in promotional reward cards when you lease or purchase a new qualifying system
Earn a $1,000 promotional reward card for a qualifying purchase or $1,250 in promotional reward cards for a new lease with same-day enrollment in automatic payments, subject to eligibility requirements and other terms and conditions.* Promotional reward cards are issued by Perfect Gift, an independent third-party provider, and are subject to the card issuer’s terms and conditions.
Offer valid 3/16/26–5/16/26 on qualifying, new invoices only. Residential customers only. Promotional reward cards are not gift cards, are not redeemable for cash, and have no cash value except as required by law. Eligibility requirements apply, including that you must spend at least $10,000 on a single invoice date for new equipment services or installations. For purchases, your payment for that transaction must be processed and cleared within 14 days of the invoice date. For equipment leases, the total installed cost listed on your Service Experts Advantage Program Lease Agreement must be at least $10,000. See full details in Terms and Conditions.
Pricing not valid on prior purchases and may not be combined with other offers. Advantage lease pricing applies to specific equipment only, call your Center for more details.
See the terms and conditions within the Service Experts Advantage Program Lease Agreement for additional information.
Mar 16, 2026
- May 16, 2026
Caring for your home’s vital systems doesn’t have to be stressful or leave a huge dent in your finances. BW/Cook Service Experts is here to make things easier for you. Serving Michiana since 1911, we’ve spent over 100 years supporting Elkhart, IN, and nearby towns with dependable HVAC and plumbing services. Our team is committed to keeping your home’s systems operating safely and efficiently, whether you need routine maintenance, a system upgrade, or a fast repair.
We handle everything from heating and cooling to plumbing fixes. Our experienced professionals are ready to tackle any job, large or small, so you can enjoy peace of mind, energy efficiency, and cost savings.
We believe quality service starts with skilled professionals and the right tools. All of our technicians are fully licensed, bonded, and insured, and hold ACE certification, ensuring every project meets the highest industry standards for safety and performance.
You'll always get local Mishawaka experts who understand the needs of Elkhart and the Michiana region. Our work is backed by the Service Experts Guarantee, including quality installation, so you can be confident every service is completed to manufacturer specifications.
Membership Plans to Protect Your Home and Budget
Surprise repair bills can be stressful, leaving you wondering how they’ll get paid. Fortunately, our flexible membership plans are designed to help you manage costs and protect your home’s essential systems.
Service Experts Advantage Program™: Upgrade to the latest equipment with no upfront investment, plus enjoy full coverage for parts and labor, annual maintenance, and priority service whenever you need it.
Maintenance+: A smoothly running system is a must. And we offer regular tune-ups, exclusive repair discounts, priority scheduling, and extended equipment life that does just that.
These membership options offer year-round protection and help you avoid unexpected expenses. Choose the plan that fits your needs and rest easy knowing your home is well cared for.
Over a Century of Serving Mishawaka and Michiana Communities
Since 1911, BW/Cook Service Experts has been dedicated to serving the Michiana community with reliable home solutions. From Goshen and Mishawaka to Granger and beyond, we’re committed to providing safe, effective service tailored to our local climate and community needs.
Homeowners across the region rely on us for expert HVAC and plumbing solutions. Whether you need a quick emergency repair, ongoing maintenance, or a custom system upgrade, our team delivers prompt, professional service you can count on. After all, we’ve been doing this for over 100 years!
Call us to schedule your service and experience the difference of a team that truly cares about your home and community.
Our Experts Make You Feel Right at Home
Creating comfortable, efficient homes with expert service and innovative solutions.
The Service Experts Guarantee
We promise that every piece of equipment we work on and install will be set up with care and precision—exactly as the manufacturer intended.
Fast Response, Anytime You Need Us
From heating to plumbing, we respond quickly to keep small issues from becoming big problems.
Licensed, Bonded & ACE-Certified Experts
Our nationally certified, ACE-certified professionals are licensed, bonded, and insured, delivering top-tier expert service with complete peace of mind.
Schedule Anytime, Day or Night
Book your appointment whenever it's convenient for you. Our scheduling and customer support are available 24 hours a day, 7 days a week.
BW/Cook Service Experts offers a unique blend of local dedication and national strength. As part of the Service Experts family—a trusted national brand serving communities nationally since 1996—we combine the personal attention of a local business with the advanced resources of a nationwide network.
Our deep roots in Elkhart and Michiana mean we understand the unique challenges of our area and can tailor solutions to fit your needs. Backed by the support and innovation of a national organization, we’re able to offer the latest in comfort technology and customer care. From Bristol and Middlebury to Nappanee and beyond, our team is committed to delivering reliable service with a personal touch. When you choose us, you get the best of both worlds: local expertise and national reliability.
"Eric arrived on time and completed inspection of the HVAC systems maintenance."
S
"Tech Michael was very friendly and knowledgeable about our system."
L
"Denzel was wonderful, thorough, and informative on our yearly checkup!"
D
"Our entire system is now working perfectly for the first time in months."
B
"It was a great pleasure to have Jacob come out and address our plumbing needs."
J
"Professional and knowledgeable plumbing service."
K
"William was very thorough and courteous."
M
"Austin Weaver did a great job installing my new water heater."
N
"Bill was very thorough during the inspection of my furnace and AC."
M
"Bill explained everything in detail. Most complete and understandable information I have received."
S
"He answered all my questions and went above and beyond."
M
"He answered all my questions."
R
"I appreciate the professionalism and the courtesy that they showed."
C
"Everyone was so professional and friendly."
D
"Was in and out quickly and answered any questions I had."
M
"Jordan was our tech and did a very complete and efficient job."
J
"My tech, Hunter MacMillan, was fast, informative, and an overall great guy."
J
"He explained every step of the way."
K
"The maintenance guy Erik was very efficient and very knowledgeable about the equipment."
K
"He was very professional and I really appreciated his thoroughness, detail and clear explanations."
m
"Jordan did a wonderful job servicing our air conditioning system."
M
"Jordan called ahead, arrived on time, was very polite and knowledgeable."
N
"Robert did a great job."
M
"Ben was respectful of property and courteous."
C
"Logan Mitchell and his son Carter were very good to me!"
C
"He was thorough, professional and took the time to explain things to me."
S
"Robert came to maintain our system."
K
"Ben was very polite and funny and very handsome to look at."
T
"Highly recommend these guys, very professional and informative."
z
"These guys did an awesome job coming from Indiana. Highly recommended."
Eric arrived on time
Eric arrived on time and completed inspection of the HVAC systems maintenance. Thank you.
A Very Good Experience
Tech Michael was very friendly and knowledgeable about our system. Inspection was quick and thorough. A very good experience.
Wonderful, thorough, and informative
Denzel was wonderful, thorough, and informative on our yearly checkup! Big smile, very kind. Always a fan of the techs here, never met one we didn’t adore!
Our entire system is now working perfectly
Tom was definitely the expert. Our entire system is now working perfectly for the first time in months. With the new T-stats that I can set from anywhere to the new control device, I can now sleep much better. Thank you, Tom & BW Cook. Darryl Searer
We Will Use This Service Again
It was a great pleasure to have Jacob come out and address our plumbing needs. His knowledge of the upgrades we needed and his professional approach to the repairs were gladly received. Jacob answered my questions, and we greatly appreciate his service. We will use this service again. Thank you, Jacob.
Professional and knowledgeable service
Once again, professional and knowledgeable plumbing service. I appreciate having your company in our area.
William was very thorough and courteous
William was very thorough and courteous. He explained in detail everything he did.
Excellent customer service
Austin Weaver did a great job installing my new water heater. Excellent customer service! Austin clearly explained all the functions of my water heater and how to flush it. He answered all of my questions with concise and understandable answers.
Very Thorough Inspection
Bill was very thorough during the inspection of my furnace and AC. His professionalism is a credit to his employer.
Most complete and understandable information
Bill and Cody did a thorough A/C check. Bill explained everything in detail. Most complete and understandable information I have received. Bill gave his recommendations and estimates. Cody answered questions, also explained recommendations and estimates. Both gentlemen were polite and a pleasure to have at our house. Even my dog approved!
Went Above and Beyond
Eric Thibos was great. He answered all my questions. Went above and beyond.
He answered all my questions
He answered all my questions. Reported his findings to me.
Very Pleasant to Speak With
Jordan and Janner were very pleasant to speak with. They serviced the AC and inspected the heating unit in the furnace and the AC coil and showed me photos of both. I appreciate the professionalism and the courtesy that they showed. Thank you.
BW Cook Service Experts is the way to go
We had our system replaced by BW Cook Service Experts. The process was quick and easy, and they offered a good deal with a low monthly payment. The Advantage Program is definitely the way to go, as it covers absolutely everything.
Bradley R. came to our house on 4/17 to give us an estimate on replacing our system and let us know about the Advantage Program. He set up the installation for 4/21.
Brandon T. was one of the installers. They arrived on time, left no mess, and answered all of our questions.
It hasn’t been 24 hours, but our systems are working perfectly.
Everyone was so professional and friendly. If you need HVAC service, BW Cook Service Experts is the way to go!
Prompt, Polite, and Professional
Erik was very prompt, polite, and professional. He was in and out quickly and answered any questions I had. Highly recommend.
A Very Complete and Efficient Job
Jordan was our tech and did a very complete and efficient job. Well done.
Didn’t Have to Pay a Dime
Had an inducer motor go out, and with the Advantage Membership I didn’t have to pay a dime! My tech, Hunter MacMillan, was fast, informative, and an overall great guy and had my furnace up and running again within an hour.
Bill was very helpful
Bill was very helpful. He explained every step of the way. I had no questions.
Very Efficient and Very Knowledgeable
The maintenance guy Erik was very efficient and very knowledgeable about the equipment. He answered all my questions and even gave me advice on how to keep my new furnace running smoothly. Anyone looking for furnace replacement or service, you should consider BW Cook as your first choice.
Very professional and thorough
Bill came out to do an AC tuneup for us. He was very professional, and I really appreciated his thoroughness, detail, and clear explanations regarding his checks, potential issues, and repairs needed to our HVAC system.
Jordan did a wonderful job
Jordan did a wonderful job servicing our air conditioning system. He was very professional and very thorough.
Excellent job, thanks.
Jordan called ahead, arrived on time, and was very polite and knowledgeable. Scheduled maintenance performed. Excellent job, thanks.
Robert did a great job
Robert did a great job and answered all of my questions.
Hope to work with Ben again
Ben was very thorough, went through everything, answered questions, was respectful of property, and courteous. Hope to work with Ben again.
Logan Mitchell and His Son Were Very Good
Logan Mitchell and his son Carter were very good to me! Told me what I needed to have done and offered their amazing services!! ❤️
Thorough and Professional Service
Erik completed the annual maintenance on my air conditioner. He was thorough, professional and took the time to explain things to me.
Good to go for hot summer
Robert came to maintain our system. He explained the situation well and good to go for hot summer. Thank you, Robert.
Very Polite and Funny
Ben was very polite and funny and very handsome to look at. He explained everything well; that’s why I gave him five stars.
Highly Recommend These Guys
Isaac and Brad made light work of my AC troubles. Highly recommend these guys, very professional and informative.
Masters of Their Crafts
Living in SW Michigan, these guys did an awesome job coming from Indiana, in explaining the process and steps to take to prevent future issues and things to look out for moving forward. Highly recommended, these guys. They knew what my issue was in 5 minutes, masters of their crafts.
